Today I would like to highlight a case-based customer implementation for IHM Concurrent Insight™ that highlights how to bridge the gap between the IT and Quality departments with regard to quality reporting:
Process Before Concurrent Insight:
In this particular hospital example, The IT and Quality departments don’t understand the differences and challenges presented to their respective groups. There are monthly meetings, and weekly meetings, and sometimes even daily meetings to review discrepancies between expected scores and reported scores in the quality arena. There are often questions that go un-answered, hoping a clinician remembers a particular patient from several weeks prior and whether they were handed a particular piece of paper, or exactly what time a medication was administered if the EHR doesn’t have the data.
Improvements with Concurrent Insight:
The IT team and Quality team can now work hand-in-hand with up to date data to review cases together and correctly assess each of the cases. Where questions arise or identified gaps exist they can be responded to potentially prior to a patient departing, or at a minimum clearly logged and understood by both groups.
The primary goal in the short term is to bridge the gap between expected results from a manual abstraction world to the stringent requirements in the electronic reporting world. The tool can help the two groups work together rather than working to assign blame.
Image may be NSFW.
Clik here to view.
